Platinum Brokers – Terms & Conditions

Last Updated: 10/02/2025

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1. Business Overview

• Platinum Brokers is an online-only business operating nationally within the UK.
• We only buy items and offer a buyback option on certain items.
• We purchase authentic branded items in all conditions.

2. Selling Process

Requesting an Offer

• Customers send us clear images and details of their item.
• We provide a preliminary offer based on weight, condition, brand, and market value.
• Prices for precious metals fluctuate; if the price of gold/silver changes before payment, we adjust the offer accordingly.

Shipping & Verification

• The customer must ship the item to us for verification before we issue payment.
• We verify authenticity and check against databases of lost or stolen goods.

Payment & Final Offer

• Once verified, we confirm the final offer and proceed with payment.
• The customer must provide accurate bank transfer details for payment processing.
• No refunds or cancellations are allowed once the item has been shipped.

3. Customer Requirements

• Proof of Ownership: Preferred but not required.
• Identification (ID): Required for compliance with UK second-hand trading and anti-money laundering laws.
• Signed Agreement: Customers must sign a sales agreement before payment is issued.
• Age Restriction: Only individuals 18 years or older can use our services.

4. Buyback Terms

• The buyback price may be higher than the original purchase price due to market fluctuations.
• Buyback is subject to availability and approval at the time of request.

5. Legal & Compliance

• We fully comply with UK second-hand dealer regulations and anti-money laundering laws.
• All transactions are subject to our fraud prevention and stolen goods checks.

6. Liability & Disclaimers

• We are not responsible for market fluctuations affecting the value of gold, silver, or other items.
• Customers must ensure secure shipping of their items; we are not liable for lost or damaged shipments.

7. Data Protection & Privacy

• We handle all customer data in accordance with GDPR (General Data Protection Regulation).
• Personal information is used only for transaction processing and legal compliance.

8. Amendments & Updates

We reserve the right to update these Terms & Conditions at any time. Continued use of our services after an update means you accept the revised terms.

9. Contact Information

For any questions or concerns, please contact us.

Email: platinum.brokersuk@gmail.com

01706538303

10. Fraud Prevention & Misrepresentation

• Customers must provide accurate details about the item’s brand, condition, and authenticity.
• If an item is found to be counterfeit, we will return it at the customer’s expense.
• Fraudulent transactions will be reported to relevant authorities.

11. Database Verification and Cross-Referencing

To ensure compliance and authenticity, we check items against multiple verification databases:

• CheckMEND: Identifies whether an item has been recorded as stolen or lost.
• Immobilise: National property register check for lost or stolen goods.
• Manufacturer Databases: Cross-referencing with authentication services provided by brands.

By proceeding with a transaction, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Platinum Brokers